Shipping policy

Thank you for choosing to shop with Tricho Solutions! We understand that a positive shipping experience is a key factor in selecting us as your hair loss expert store. Therefore, we are dedicated to delivering the best possible service. Please take a moment to review our shipping policy below.

 

Processing Times

We aim to process orders within 3-5 business days. During peak seasons or holidays, processing times may be extended. Transit times vary based on your location and carrier.

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International Shipping

For international shipments outside of Canada, including the U.S., please be aware of the following:

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• Taxes and Duties: We do not collect or remit taxes or duties on international shipments. Shipments may be subject to taxes or duties imposed by your country, and it is the responsibility of the purchaser to cover these charges.

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If you have any questions or need further assistance with international shipping, please reach out to our customer service team.

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Shipping Costs

Shipping costs are based on the distance, weight, and size of your package. The exact shipping cost will be calculated at checkout.

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Tricho Solutions Inc. will be happy to accept the return of unopened saleable goods if so required. See our Returns Policy for full details. You undertake not to use the website in any way that causes, or is likely to cause, the site or access to the site to be interrupted, damaged, or impaired in any way. You must not use the site for any purpose that could damage the name of Tricho Solutions or any associated company or business or director or any goodwill attached to same.

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Return & Refund Policy

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We love to help you feel good, and great customer satisfaction guarantees that. Which is why we offer refunds and returns on unopened and unused purchased products in their original packaging, and in a condition suitable for resale.  Please note that for hygiene and health purposes, we will not accept returns or exchanges on all open and used products. Opened products are final sales. Our refund and exchange policy also apply to purchased items damaged or lost in transit. Please contact the appropriate shipping carrier for all claims regarding damaged or lost orders. To be eligible for a refund or exchange, you must email us at orderstrichosolutions@gmail.com within ten days of purchase date, stating your request for a refund or exchange, along with the invoice number. We will follow up with instructions on how to complete your return. All products must be sealed and unopened to process your refund or exchange. Upon receipt of the return, we will process an exchange if the product is available or offer a refund of full purchase price to the credit card used for your purchase (minus original and return shipping costs which are non-refundable). For all returns, excepting errors made on our part, the customer is responsible for all return shipping charges. If a return is due to an error on our part, please discuss matter with one of our customer service representatives as we can then determine the best method to return the goods.