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Frequently asked questions

Leaf Pattern
  • Who can use your products?
    Our products are suitable for both men and women who want to rejuvenate their hair and skin.
  • What is DHT, and how does it relate to hair loss?
    Dihydrotestosterone (DHT) contributes to male body development, including body hair growth. However, it can also cause hair follicles to miniaturize, leading to hair loss. That’s why DHT blockers are used against hair loss in males.
  • Are the Scalp Exfoliation Mask and Scalp Exfoliation Scrub safe for sensitive skin?
    Yes, both products are safe for sensitive skin.
  • Can I buy your products in person?
    Absolutely! You can purchase any of our products at our clinic – the Ottawa Hair Loss Clinic & Wellness, located at 2888 Saint Joseph Blvd., Ottawa, Ontario K1C 1G7.
  • What payment methods do you accept?
    We accept payment via debit, credit, and PayPal.
  • How can I stay informed about the latest offers and restocked items?
    Sign up for our email/newsletter alerts on the website, and we’ll keep you updated!
  • How do I check the status of my order?
    Log into your account and visit the “Account” tab to view the status of your purchased items. Additionally, we’ll notify you of every order via email.
  • What's the estimated delivery time for shipping?
    Normally, our delivery time is 3-5 business days.
  • Will I receive a tracking number for my order?
    Yes! You’ll receive a tracking number as soon as your item is processed and shipped.
  • Can I expedite an order?
    Certainly! You have the option to expedite your order at an extra cost.
  • Are your products organic? Do you support animal testing?
    Yes, all our products are organic, and we do not support animal testing.
  • Where can I find detailed product information?
    Ingredients are listed on the product labels and pages. Most of our product packaging is also recyclable. For further information, feel free to contact our customer service team via our Contact Us page. Remember: Healthy hair fosters a healthy mind!
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